FAQ

Q. How Long does delivery take from when I place the order?

Bottom up blinds are made to measure so need to be specially made at the factory. It usually takes between 10-14 working days for your blinds to be delivered from the date of your order. The cost of delivery is calculated on the width of the blind. Standard delivery is on weekdays. We can also arrange deliveries to arrive before midday, 10am, 9am and on Saturdays for a small additional cost. Please call us if you want to arrange this.

Q. How accurate are the colours on your web site to the actual fabrics?

We do our very best to try and represent the colours and textures of our blinds as accurately as possible. Each of the fabrics has been professionally photographed to ensure accuracy. However, each computer screen is different and may vary in the way it shows colours. We suggest if you need an exact match that you request a sample by clicking on the free sample link in your fabric window.

Q. Will you refund the blind if I am not happy with it?

If your blind is faulty or damaged we will of course replace it promptly and free of charge. Because your blinds are custom made to the size you require we can not resell them. For this reason we can not accommodate refunds, returns, modifications or exchanges.

Q. Can I pay by cheque or postal order?

Yes you can send a cheque or postal order. Both these payment types will need to be cleared before the blinds are made at the factory. This may add an extra 5-7 days to the standard turnaround time

Q. What is the warranty on the blinds you supply?

The blind mechanism and fabric is guaranteed for one year.

Q. How safe are my credit card details?

A. Bottom up blinds treats the protection of your personal data very seriously. We use Verisign EV SGC SSL 128bit encryption. That’s the techy term. What it means is your credit card data is safe. This technology is used by the worlds 40 largest banks and 95% of fortune 500 companies. Please note that Bottom Up Blinds does not store any financial information provided by their customers.

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